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Consumer protection

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The German Presidency seeks early involvement of the Council of the European Union in the preparation of a new consumer agenda, which the European Commission intends to present in the second half of 2020.

The Agenda should help to adapt consumer protection in the European Union to current digital and ecological challenges, to protect consumers and to better enforce existing consumer laws, and to promote sustainable consumption.

Consumer expenditure accounts for 54 % of the EU’s GDP. Consumer confidence in a strong European Single Market, one that promotes the free movement of goods and services across national borders, is thus important in overcoming the economic consequences of the COVID-19 pandemic.

What are some tangible effects of European consumer protection legislation?

  • Elimination of roaming charges in the EU
  • The right to delivery within a reasonable time when purchasing online
  • The right to a two-year guarantee when buying a new product online or offline
  • RAPEX -rapid alert system, which identifies and removes dangerous products from the market
  • Reforming the rules on privacy and data protection
  • Improving the rights of energy consumers and passengers
  • The right to open a current account in all member states without much effort
  • Cross-border consumer advice

On this topic

Central topics of Germany's Presidency of the Council of the EUInternal link

The following pages concerning the German Council Presidency programme provide detailed insight into the issues that Germany intends to drive forward during its Presidency of the Council of the EU in the second half of 2020 - working together for Europe’s recovery.

Focus areas of Germany's Presidency of the Council of the European UnionInternal link

Under the motto “Together for Europe’s recovery”, Germany has established its guiding principles for the country's Presidency of the Council of the European Union.

Taking stock of Germany’s Presidency of the Council of the EU: “Together for Europe’s recovery”Internal link

COVID‑19, the EU budget, the rule of law, the climate – over an eventful six months, Germany’s Presidency has strengthened the European Union both internally and externally.